🔒 Privacy Policy

Last updated: 16 September 2026

JazaCash is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.

1. Information We Collect

• Full name, National ID number, date of birth
• Phone number and email address
• Physical address (county, constituency, ward)
• Employment status and monthly income
• National ID photographs (front and back)
• Next of kin contact information
• Loan repayment activity

2. How We Use Your Information

• To assess your loan application and determine eligibility
• To verify your identity and prevent fraud
• To disburse approved loans and process repayments
• To communicate with you about your account and application
• To comply with applicable Kenyan financial regulations

3. Data Security

All personal data and ID documents are stored securely. Access is restricted to authorised personnel only. We do not sell or share your personal information with third parties except as required by law.

4. Data Retention

We retain your data for as long as your account is active and as required by Kenyan financial regulations. You may request deletion of your data by contacting us at support@jazacash.co.ke.

5. Your Rights

• Right to access the personal data we hold about you
• Right to correct inaccurate information
• Right to request deletion of your data (subject to legal obligations)
• Right to withdraw consent at any time

6. Contact

For privacy concerns, contact: support@jazacash.co.ke or call +254 799 254 023.